| Job Description: | |||||||||||||||||||||||||||||||||||
| Purpose: * Responsible for Sales Calls which will contribute to company's customer growth in units sold and revenue attained. * Representative is responsible for increasing the sell-in percentages of all CORE products. * Taking inbound calls Using communication / diffusing skills to satisfy a customer Principal Account abilities: * Answers questions and provides assistance to potential and current customers. * Executes Sales Calls which will result in maximizing sell-in percentages. * Educates and becomes an expert on company products. Supports customers in purchase of product and placing orders over the phone. * Answers inquiries regarding sales, shipments and transactions. * Enter orders and accurately updating information in computer systems. * Up-selling and cross-selling while discussing the offered product with all customers. * Meeting or exceeding monthly / quarterly / annual sales goals & team goals. * Demonstrating excellent oral and written communication skills. * Using knowledge base / training material to resolve customers concerns * Reporting issues to the review departments providing quality customer services to all the clients. * Making sure that all the KPIs are met participating towards team goals devised by the management | |||||||||||||||||||||||||||||||||||
| Skills Required: | |||||||||||||||||||||||||||||||||||
| - Fluency in written & spoken English language - Good typing skills - Capability to understand and follow the procedures and advise customers accordingly - Patience and anger management skills - Knowledge of the Program, Salesmanship, Use of Rebuttals, Script Flow. - Ability to use OS, CRM and Telephony hardware. - Sales experience preferred, with demonstrated success in an inside sales role. | |||||||||||||||||||||||||||||||||||
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Saturday, 26 November 2011
Telesales Representatives-Inbound
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